Pulsar

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Troubleshooting ​

My deposit hasn't arrived ​

Two hours is normal. The transactions page shows exactly where it is:

  1. "Confirming on Mina", with a block counter: Pulsar only trusts a Mina block at finality depth, currently 40 blocks at roughly 3 minutes each. This phase is most of the wait.
  2. "Pulsar's scan is N blocks away": confirmed on Mina, and the chain's scanner is catching up to your block.
  3. Settled: the pending row flips to a regular one and your pMINA balance updates.

If the scan cursor is not advancing for a long time across all transfers, the bridge relayer is behind. That is an operator matter rather than something in your control, and the transfer is not lost.

The deposit button is blocked ​

The app names the reason under the button. The common ones:

  • Wrong network. Auro must be on Mina Devnet.
  • Not registered. Complete registration first.
  • Keplr on a different account. Deposits land on the registered account. Switch Keplr to it, or disconnect Keplr. The block exists so funds don't land somewhere you weren't looking at.
  • Balance too low. You need the amount plus the 0.1 MINA fee, and a withdrawal needs 1.1 MINA on the Mina side.

My withdrawal was voided ​

The chain checks your pMINA balance at scan time. If the balance dipped below the withdrawn amount before the chain scanned it, the withdrawal burns nothing and the 1 MINA down payment is forfeited. The pMINA is still yours; the down payment is not recoverable. Keep the amount untouched until the withdrawal settles, about two hours.

A pending row never settles ​

Pending records deliberately never expire, because a transfer that never settles is the one you most need to keep seeing. Dismiss removes the row from your browser only; it does not affect the transfer itself. Before dismissing, check the Mina transaction link on the row: if the Mina transaction failed, nothing ever reached the bridge.

I registered but the app says I'm not registered ​

Registration is visible from either wallet, but it can take a moment after the transaction commits. If it persists, check that Auro is connected with the same Mina account you registered, since the registry maps that exact key.

I sent a deposit without registering ​

The deposit is judged invalid: no pMINA is minted, and the MINA stays locked in the contract. There is currently no self-service refund path, so contact the team.